At Virtual TaskTeam we take your privacy seriously . We are committed to maintaining the highest possible level of security for all of your personal data, received by our organization. For this reason, we only collect the minimal amount of information to establish who you are, and ensure that at no time do we house, solicit, request or collect your financial information.
We use Paypal, as our secured payment source, and at no time request your credit card or account information. All payments for our services are completed via Paypal.com from our online website: www.Virtualtaskteam.com.
Client: customer or buyer means to the individual (must be over the age of 21 years of age) or organization who has purchased any of our program plans or a customized solution.
Freelance(r): Individual that is a non-employee of task team. A virtual support, and independent contractor.
Team Lead: A direct representative of Task Team, with the authority to act in the best interest of Task Team. A client support for Q & A.
Supplier: directly relates to Task team or Taskteam.org being the provider and operator of supplying services and solutions agreed upon mutually with client for delivery/deliverables.
Services: means client has purchased an allotment of time to be directly applied to solutions agreed upon by Task Team, purchase of time for rendering of deliverables or outlined solutions.
Signup: the confirmation of purchase / means a purchase of time has been completed via the online web page where the number of hours to be purchased is selected, and procured at the price of each hour purchased. This a direct agreement by the client to purchase time for usage with in the Task Team environment – upon by which the client, agreement to the Supplier’s terms and conditions is made and the Buyer’s initial purchase is made.
Currency: Task Team program plans are listed online at WWW.Virtualtaskteam.com in Canadian funds.
Contract Time period: All purchases via our online environment WWW.Virtualtaskteam.com are deemed 1 month in duration, with the option of the current rollover time period. See Monthly Time rollover section for information.
Task Team is a leader in providing virtual support services to North American businesses. Founded in Toronto, Canada – we have connected North American businesses with unlimited dedicated, freelance professionals who are tested, qualified and local.
We do not require a signed statement of work to complete or carryout tasks for our clients that are deemed regular or normal task assignments. Your use of any of our plans, services or resources, including this website deem you in agreement or acceptance of our terms and conditions.
The Task Team online environment was established with simplicity, and transparency in mind. We wanted each of our clients and freelancers to have a great user experience, and access to the workflow of any of their assignments or tasks at any time.
This enviornment was established with 2 goals in mind:
We are local, professions with industry experience. All freelancers are Interviewed, tested and members of our environment. We remove the guess work by removing the bartering, proposals and credit system that can hinder the progress of getting things done.
With that in mind, below is an outline of our user agreement and our terms for service.
Monday thru Friday 8am to 8pm EST with availability on Saturday for plans over 20hrs.
Your personal Guide or “Sherpa” to successful tasking:
At Task Team we provide you with a direct lead, and virtual account manager that will support you with getting started within your program plan, and assist with your user experience. They remove the ‘guess’ or the grey and work to ensure that you have the information and level of detail you need.
Your team lead can not only assist you with establishing your task list weekly, but also takes the lead in assigning freelancers to deliver each assigned task, keep your tasks on track. Think of them as your very own Sherpa or guide within our environment.
Client & Freelance Support
Your team lead has access to all hands in our resource base, and will ensure that your tasks are clear for you, as well as the freelance team support you. With multiple freelancers available, they have a variety of resources at their fingertips!
Purchasing additional time: (complete prior to your time run-out for additional discounts). Additional hours can be purchased online via client exclusive coupon for discount.
› A one-time set up fee is applicable for all new client accounts, with program packages less than 40hrs.
› Current Set up fee is $6.99 CAD
Based on the purchased hours contracted per month, each plan has been provided with 10 days grace period as a carryover into the proceeding month, to complete all remaining hours within the month purchased. This will provide each client with an additional 10 days to use purchased hours within contracted hours purchased.
We differ from the competition in a number of ways, but essentially here are a few main points that are apart of our mandate:
Clients are encouraged when scheduling their tasks, to apply deadlines. Tasks can be scheduled daily for plans greater than 40 hours.
Tasks are required to be inputted into the user/client task list, with as much information as required.
Clients are permitted to upload files, data, contact lists PDF’s, templates and other non macro files to our task list drop box or Task Team task tool, in order to complete tasks. It is the responsibility of the client to ensure that the files applied to the Task Team task tool, are non malicious, virus free, non corrupt. Task team will not be held responsible for files that are damaged.
Task Team reserves the right to report all suspicious files, that can harm the task team environment. All files deemed harmful, will result in legal action and reimbursement of all damages incurred to task team.
Prioritization of each task is required for optimal success. Allotment interval is required for scheduling a freelance tasker.
Your designated team will work with each client / you to ensure that your requested time frames are realistic as well as keep you up to date on delivery status by conveying daily status reports.
Weekly consultations or client meetings can be scheduled with Project Manager, free of charge to existing plan members greater than 20hours. Meeting are used only to plan upcoming tasks, projects based on time remaining or available. Weekly consultations should be no longer than 20min.
Your dedicated team lead will review the task list of each client and assign the appropriate freelancer as necessary. Your team lead can also assign multiple freelancers to a task list if requested. Note that plans greater than 90hrs have multiple freelance tasker’s assigned as needed.
The task team environment is one of checks and balances. That’s why we have task statuses to ensure that the life-cycle of a task is clearly established. This process assist our guaranteed task system and further establishes the transparency required within our environment for success/collaboration.
Below is an outline of the life-cycle of a task within the Task Team environment:
4. (B) should a task be “denied” by a client, it will be escalated to a team lead for review, and further collaboration on possible issue.
We want to ensure that you always have visibility into the status of your task.
The moment a freelancer completes an assigned task, it is updated to a status of as completed. Each client must then approve the completion of each task, for finalization.
In an effort to maximize your program plan, it is in your best interest to designate a number of working hours per day. This ensures that you get the most our of your purchased time and optimizes the length of your plan.
Working hours per day range from 2 to 6 hours per day, depending on your purchased plan. This will be established during your program set up, and can be adjusted based on additional purchased hours.
Below is an outline of conditions that will result in refusal of service:
Pricing for all time allotments or hours, will be set by Task team and clearly outlined online within the sign up form area.
All payments must be made online, through the www.taskteam.org website.
At no time will any funds or payments be initated over the phone. At no time will any Task Team reprentative attempt to collect funds over the phone.
All clients will be issued the official task team invoice and directed to make all or any payments via www.Virtualtaskteam.com without exceptions. This will only be initiated by the Task Team Lead you have been assigned.
Fees for additional work requested by the Client are due prior to any additional work commencing and can be made via Paypal, credit or debit card or Direct Debit online at www.Virtualtaskteam.com with the confirmed reference # for the work stipulated.
Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to suspend the provision of the relevant Service until payment has been received.
All late payments will be subject to 11% late fee
Unfortunately, there are things that can happen outside our control, such as power outages due to extreme weather, or provider issues that are communicated by a major provider due to force majeure. Should there be issues related, to force majeure that directly impact the flow of deliverables and solutions, we will report this to you immediately, as well as outline a contingency plan if possible. We will do our best to get things back on track and provide the exemplary service you are used to.
At Task team we will make every effort to perform the tasks required with reasonable skill and care. However, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.
If buyer has decided to cancel purchased hours during an active month 20 day’s post purchase date, unused hours – less 20% will be refunded.
Refunds are solely at the discretion of Task Team
Refund value subject to deduction of current tasks/assignments in progress
Client must provide proof of payment with verified Task team reference account # / allow 10 to 15 days for refund confirmation
Task team reserves the right to revise, update and edit these terms as necessary.
The Supplier reserves the right to periodically update any prices shown on the Website, which cannot be guaranteed for any period of time.
The Supplier reserves the right to withdraw the Services or solutions from the Website at any time.
The Supplier shall not be liable to anyone for withdrawing the Services from the Website or for refusing to process an order
Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages, which shall in no circumstances exceed the regular monthly subscription price of the Services paid by the Buyer and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
The Supplier will not be responsible for any damages the Buyer’s business may suffer at the result of a requested task.